Clinic HQ is committed to maintaining the confidentiality, integrity and security of any confidential information about our users personally and the clinics they represent. This Privacy & Security Policy explains how we protect confidential information provided through our website Clinic HQ (the “Site”) and how we use that information in connection with our service offered through the Site (the “Service”). “Confidential information” for purposes of this Policy means information that identifies you, such as your name, address, phone number, fax number or email address. As well as information about your clients such as their name, address, phone number, fax number or email address. These two considerations together are considered "your confidential information."
Clinic HQ stresses its privacy and security standards to guard against identity theft and provide security for your personal information. We regularly re-evaluate our privacy and security policies and adapt them as necessary to deal with new challenges.
Simply put, we do not and will not sell or rent your confidential information to anyone, for any reason, at any time. Clinic HQ uses and discloses any information related to your account in the following instances:
to analyze site usage, provide technical support, and improve the Service;
to study your clinic's performance;
to deliver to you any administrative notices and communications relevant to your use of the Service;
to fulfill your requests for certain products and services;
for market research, project planning, troubleshooting problems, detecting and protecting against error;
to third-party contractors that provide services to Clinic HQ and are bound by these same privacy restrictions;
to provide pertinent information to Humane Alliance funders and other organizations Humane Alliance deems necessary. Such information will include, but is not limited to,
You agree that, if you have received a grant from PetSmart Charities (PCI), PCI may automatically receive the following data:
From time to time we may request other confidential information to provide you with other benefits of the Service. In all such instances, you will be given the opportunity to provide or to decline to provide that information, and it will be used only for the stated purpose. Clinic HQ may make anonymous or aggregate confidential information and disclose such data only in a non-personally identifiable manner to:
If your Registration Information changes during your subscription to Clinic HQ, you may update it any time via the Service.
When you visit Clinic HQ, we may collect technical and navigational information, such as computer browser type, Internet protocol address, pages visited, and average time spent on our Site. This information may be used, for example, to alert you to software compatibility issues, or it may be analyzed to improve our Web design and functionality.
“Cookies” are alphanumeric identifiers in the form of text files that are inserted and stored by your Web browser on your computer’s hard drive. Clinic HQ may set and access cookies on your computer to track and store preferential information about you. Clinic HQ may gather information about you through cookie technology. Please note that most Internet browsers will allow you to stop cookies from being stored on your computer and to delete cookies stored on your computer. If you choose to eliminate cookies, the full functionality of the Service may be impaired for you.
We encode our cookies so that only we can interpret the information stored in them.
Web beacons are images embedded in a Web page or email for the purpose of measuring and analyzing site usage and activity. Clinic HQ, or third party service providers acting on our behalf, may use Web beacons to help us analyze Site usage and improve the Service.
Clinic HQ reserves the right (and you authorize Clinic HQ) to share or disclose your information when Clinic HQ determines, in its sole discretion, that the disclosure of such information is necessary or appropriate:
Confidential information may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other change of control. If we sell, merge or transfer any part of our business, part of the sale may include your confidential information. If so, you will be asked if you'd like to stop receiving information following any change of control.
Per your request, we will promptly disconnect any connection we had established to your Account Information and delete all account credentials. However, portions of your data, consisting of aggregate data derived from your Account Information, may remain on our production servers indefinitely. Your data may also remain on a backup server or media. Clinic HQ keeps these backups to ensure our continued ability to provide the Service to you in the event of malfunction or damage to our primary production servers. We also reserve the right to use any aggregated or anonymous data derived from or incorporating your confidential information.
We use a combination of firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect Clinic HQ accounts and systems from unauthorized access.
When you register for the Service, Clinic HQ requires a password from you for your privacy and security. Clinic HQ transmits information such as your Registration Information for Clinic HQ or Account Credentials securely.
Our servers are in a secure facility. Access requires multiple levels of authentication. Security personnel monitor the system 7 days a week, 24 hours a day.
Our databases are protected from general employee access both physically and logically. We encrypt your Service password so that your password cannot be recovered, even by us. All backup drives and tapes also are encrypted.
No employee may put any sensitive content on any insecure machine (i.e., nothing can be taken from the database and put on an insecure laptop).
However, it is important to understand that these precautions apply only to our Site and systems. We exercise no control over how your information is stored, maintained or displayed by third parties or on third-party sites.
From the time you submit your Login ID and Password, these communications between your computer and Clinic HQ are encrypted. This enables client and server applications to communicate in a way that is designed to prevent eavesdropping, tampering and message forgery.
If you have a security related concern, please contact us at firstname.lastname@example.org. We will work closely with you to ensure a rapid and personal response to your concerns.
We update this Privacy & Security Policy periodically. The date last revised appears at the top of the Policy. Changes take effect immediately upon posting.
If you have questions, comments, concerns or feedback regarding this Privacy and Security Policy or any other privacy or security concern, send an e-mail to email@example.com.